Budget Shield Support
Questions, problems, or feedback about Budget Shield? We are a small team and we read everything. The fastest ways to reach us are below.
Contact us
Email hardawayhealth25@gmail.com and we will get back to you within 1–2 business days.
You can also reach us without leaving the app: tap the eagle Coach button in the bottom-right corner of any screen, ask your question, and choose “Message the team” — a human follows up on every request.
Frequently asked questions
How do I connect my bank?
Open the app and go to Settings → Connected Accounts → Connect a Bank. Bank connections are read-only and handled by a trusted aggregation provider — Budget Shield never sees or stores your bank password.
How do I manage or cancel my subscription?
Subscriptions are billed through Apple. Open the iOS Settings app → tap your name → Subscriptions → Budget Shield. Cancelling stops future renewals; you keep access until the end of the current period.
How do I delete my account and data?
In the app, go to Settings → Delete Account. This permanently removes your account and all associated financial data from our servers.
A transaction or bill looks wrong — what do I do?
Tap the transaction to recategorize it or toggle “Recurring Payment.” For bills, swipe left on an occurrence in Cash Flow to mark it paid, or use “Recently Changed” to undo. If data still looks wrong after a day or two, message the team from the app so we can investigate your specific account.
Is my financial data safe?
Yes. Connections are read-only, credentials are handled by the aggregation provider (never by us), data is encrypted in transit and at rest, and we never sell your data. See our Privacy Policy for details.
Report a bug
Include your device model, iOS version, and what you were doing when the problem happened. Screenshots help a lot. Email hardawayhealth25@gmail.com or use “Message the team” in the app.
Budget Shield is built by Hardaway Labs LLC, Locust Grove, GA.